Quantity (2) Ruckus R510 Access Point devices have no power. Connected to ICX 7150-C12P

[FET4771]

Just establish an account. Email address [email protected]. Sorry for the duplicate issue. Bought a new construction townhome with Lennar in May 2018 with the Ruckus wireless system pre-installed in my house. Recently, had inclement weather and both the upstairs and downstairs R510 access point units no longer have power. The ICX 7150-C12P seems okay but the ports that both R510s are plugged into do not respond.

Need help please,

Fred Tallent

Kissimmee, Fl.

[FET4771]

I haven't seen a solution in your documents for setting up the configuration of PUTTY using USB com ports and Windows 10. Maybe I missed it. Looking at device manager there are no com ports available Therefore I do not know how to set up communications with 7150. I'm sure there is a solution because Com Ports haven't been used ever since USB ports were created.

[Jayavidhya]

Hi @FET4771 

Thanks for the update.

Please share the screenshot of the error you are getting while trying to access the putty via serial.

Best regards,

Jayavidhya

Lennar Home Community
 

[FET4771]

On the right is the Putty Configuration asking for the com port assigned to communicate with the ICX7150-C12P. ON the left is the Device Manager list: After connecting the 7150 using the suggested USB to C cable , the red arrow shows where Windows 10 or 11 assigns it. Putty is looking for a particular com port and baud rate but Windows 11 see CP2104 USB to UART Birdge Controller. I have tried Windows 10 with the same results. Any suggestions?

[Jayavidhya]

Hi @FET4771 

Please follow the below steps to access the CLI of the switch using the putty app.

1. How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

2: Ethernet cable connected between the Out-of-band management port in the Switch to your computer Ethernet port.

Note: Out-of-band management port in the Switch is the number 13 in the next guide:

Port-side view

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-98DBADCF-277F-4450-8A0B-58A4F916179...

3: A console cable connected between your Computer to the ICX 7150 Switch Type-C USB console port.

Note: The cable type will be USB to type C, where the USB it’s going to your computer and the type C to the Type C connection in your switch, is the port number#1 in the next guide.

Port-side view

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-98DBADCF-277F-4450-8A0B-58A4F916179...

Now find the COM#, then use the Putty APP to access the CLI of the Switch.

Note: The COM it’s basically a number that the computer assigned when there are external devices connected, in our case will be the connection between your computer and the Switch.

My COM# is COM3 in this example; however, in your case it will perhaps be different and will say ICX7150-Swithc or similar.

Start>type device manager>open>Ports (COM &LPT)

*Now you know the COM number, let’s open the putty Application:

Start>type the putty>open > select the serial>change the COM # with the same you found previously>Open> now you will gain access to the CLI if the Switch via console/serial.

*After you press open from the Putty APP, a Putty session will prompt like this:

boot>

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[FET4771]

Okay I have established communications with the 7150 throught Putty. I have tried to do a system reset several times and now with communications I see that my reset attempts have failed. First of all with the reset procedure I never get the flashing lights after 10 seconds and it still boots up with an image SPS08090a. I also never comes to a BOOT>. I can not load the latest image etc. My question: Is there a local company (Orlando, Florida) in this area that can service this device. I has put in several hours trying to fix the issues without success or can I ship it to Ruckus for troubleshooting ?