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Quantity (2) Ruckus R510 Access Point devices have no power. Connected to ICX 7150-C12P

FET4771
New Contributor

Just establish an account. Email address ftallent@aol.com. Sorry for the duplicate issue. Bought a new construction townhome with Lennar in May 2018 with the Ruckus wireless system pre-installed in my house. Recently, had inclement weather and both the upstairs and downstairs R510 access point units no longer have power. The ICX 7150-C12P seems okay but the ports that both R510s are plugged into do not respond.

Need help please,

Fred Tallent

Kissimmee, Fl.

33 REPLIES 33

I haven't seen a solution in your documents for setting up the configuration of PUTTY using USB com ports and Windows 10. Maybe I missed it. Looking at device manager there are no com ports available Therefore I do not know how to set up communications with 7150. I'm sure there is a solution because Com Ports haven't been used ever since USB ports were created.

Hi @FET4771 

 

Thanks for the update.

 

Please share the screenshot of the error you are getting while trying to access the putty via serial.

 

Best regards,

Jayavidhya

Lennar Home Community
 

On the right is the Putty Configuration asking for the com port assigned to communicate with the ICX7150-C12P. ON the left is the Device Manager list: After connecting the 7150 using the suggested USB to C cable , the red arrow shows where Windows 10 or 11 assigns it. Putty is looking for a particular com port and baud rate but Windows 11 see CP2104 USB to UART Birdge Controller. I have tried Windows 10 with the same results. Any suggestions?Screenshot 2023-04-27 230039.png

Hi @FET4771 

 

Please follow the below steps to access the CLI of the switch using the putty app.

 

1. How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

2: Ethernet cable connected between the Out-of-band management port in the Switch to your computer Ethernet port.

Yarenis_0-1668788958711.png

 

 

Note: Out-of-band management port in the Switch is the number 13 in the next guide:

Port-side view

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-98DBADCF-277F-4450-8A0B-58A4F916179...

3: A console cable connected between your Computer to the ICX 7150 Switch Type-C USB console port.

Yarenis_0-1668790639930.png

 

Note: The cable type will be USB to type C, where the USB it’s going to your computer and the type C to the Type C connection in your switch, is the port number#1 in the next guide.

Port-side view

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-98DBADCF-277F-4450-8A0B-58A4F916179...

 

 

Now find the COM#, then use the Putty APP to access the CLI of the Switch.

Note: The COM it’s basically a number that the computer assigned when there are external devices connected, in our case will be the connection between your computer and the Switch.

My COM# is COM3 in this example; however, in your case it will perhaps be different and will say ICX7150-Swithc or similar.

Start>type device manager>open>Ports (COM &LPT)

Yarenis_11-1668180266924.png

 

Yarenis_12-1668180266932.png

 

*Now you know the COM number, let’s open the putty Application:

Start>type the putty>open > select the serial>change the COM # with the same you found previously>Open> now you will gain access to the CLI if the Switch via console/serial.

Yarenis_13-1668180266955.png

 

Yarenis_14-1668180266957.png

 

*After you press open from the Putty APP, a Putty session will prompt like this:

 

boot>

 

Please let us know if you have any queries in this regard.

 

Best regards,

Jayavidhya

Lennar Home Community
 

Okay I have established communications with the 7150 throught Putty. I have tried to do a system reset several times and now with communications I see that my reset attempts have failed. First of all with the reset procedure I never get the flashing lights after 10 seconds and it still boots up with an image SPS08090a. I also never comes to a BOOT>. I can not load the latest image etc. My question: Is there a local company (Orlando, Florida) in this area that can service this device. I has put in several hours trying to fix the issues without success or can I ship it to Ruckus for troubleshooting ?