Purchased Preowned Lennar home. Need help with Ruckus setup up

[sampande]

Hi,

I have no username and password from previous owner. I have Xfinity (X1) Gateway but unable to connect to Ruckus

[Imran_ruckus]

Hi @sampande 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to access the Internet in your recently moved Lennar home, via RUCKUS setup as you do not have a username and password for the same.

Could you please let me know if you tried using the credentials provided on the Networking Device holding cabin? (Please refer to the below screenshot). If not, could you please try and check?

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[sampande]

Hi Imran,

There are no log-in credentials on cabinet. Please let me know how to connect

[Imran_ruckus]

Hi @sampande 

Greetings!!!
Thank you for the response and the update.

If there is no username and password available. The only option is to perform a factory reset of the Access Points. Please follow the below process to factory reset your APs to configure them with a new username and password and a new Wi-Fi SSID/Network.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[sampande]

Hi Imran,

I followed steps and could able to reset the network with new username and psw. unfortunately none of my devices are connecting to netwrok

Here are some pictures for your reference:

1. Phone is keep connecting to wifi but never completes the network