Problem with AP connectivity

[relle444]

I am unable to connect to my Ruckas AP as of today.  Everything has been working fine for a long time.

I am able to connect directly to my Cox modem both hard wired and wirelessly.

After a number of reboots and restarts, I'm getting the same results.  The 4 lights on my AP are solid green.

When I try to connect to my Lennar network wirelessly, I either get "connection failed" or "connected without internet"

Here are photos of my switch and AP.

Any suggestions on how to get things working again are much appreciated.

Thanks,

[pinky_ruckus]

Hello @relle444 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are facing issues connecting with the RUCKUS AP.

From the pictures you shared, it seems that the cable connections look normal.

Before we can help, we need to check few configurations on the Switch and which version the  Switch is  currently running.

Please follow the below steps and help us with the queries,

1.  To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show interface brief

lldp neighbors detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[relle444]

Okay, Thanks for the help.

Here is what I got out of Putty.

Let me know if you have any questions.

Thanks,

Ron

login as: admin
Keyboard-interactive authentication prompts from server:
| Password:
End of keyboard-interactive prompts from server
SSH@ICX7150-C12-Switch>enable
No password has been assigned yet...
SSH@ICX7150-C12-Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Jan 5 2021 at 21:06:08 labeled as SPS08090j
(29360128 bytes) from Primary SPS08090j.bin (Non-UFI)
SW: Version 08.0.90jT211
Compressed Primary Boot Code size = 786944, Version:10.1.18T225 (mnz10118)
Compiled on Mon Jul 13 08:53:29 2020

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X10GR POE 12-port Management Module
Serial #:FEK3831R12P
Software Package: BASE_SOFT_PACKAGE
Current License: 2X10GR
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 3 hour(s) 31 minute(s) 51 second(s)
The system started at 00:03:48 GMT+00 Sat Jan 01 2000

The system : started=cold start

======================================================================================
=============== WARNING: FI image is not booted from UFI!!! ===============
====== Please download UFI image and reboot the system for full functionality ======
======================================================================================
SSH@ICX7150-C12-Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 29360128, Version:08.0.90jT211 (SPS08090j.bin)
Compressed Sec Code size = 33554432, Version:08.0.90jT213 (SPR08090j.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.18T225 (mnz10118)
Compressed Sec Boot Code size = 786944, Version:10.1.18T225 (mnz10118)
Code Flash Free Space = 1260429312
SSH@ICX7150-C12-Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 108600 mWatts.

Power Allocations: Requests Honored 13 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On Non-PD 0 0 n/a n/a 3 n/a
1/1/2 On Non-PD 0 0 n/a n/a 3 n/a
1/1/3 On Off 0 0 n/a n/a 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On On 3200 15400 802.3af Class 3 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Non-PD 0 0 n/a n/a 3 n/a
1/1/8 On Off 0 0 n/a n/a 3 n/a
1/1/9 On Non-PD 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Non-PD 0 0 n/a n/a 3 n/a
1/1/12 On Non-PD 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 3200 15400

SSH@ICX7150-C12-Switch#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Up Forward Full 1G None No 1 0 70ca.9722.a39e
1/1/2 Up Forward Full 1G None No 1 0 70ca.9722.a39f
1/1/3 Down None None None None No 1 0 70ca.9722.a3a0
1/1/4 Down None None None None No 1 0 70ca.9722.a3a1
1/1/5 Up Forward Full 1G None No 1 0 70ca.9722.a3a2
1/1/6 Down None None None None No 1 0 70ca.9722.a3a3
1/1/7 Up Forward Full 100M None No 1 0 70ca.9722.a3a4
1/1/8 Down None None None None No 1 0 70ca.9722.a3a5
1/1/9 Up Forward Full 1G None No 1 0 70ca.9722.a3a6
1/1/10 Down None None None None No 1 0 70ca.9722.a3a7
1/1/11 Up Forward Full 1G None No 1 0 70ca.9722.a3a8
1/1/12 Up Forward Half 10M None No 1 0 70ca.9722.a3a9
1/2/1 Down None None None None No 1 0 70ca.9722.a3ab
1/2/2 Down None None None None No 1 0 70ca.9722.a3ac
1/3/1 Down None None None None No 1 0 70ca.9722.a3ad
1/3/2 Down None None None None No 1 0 70ca.9722.a3ae
mgmt1 Down None None None None No None 0 70ca.9722.a39e
SSH@ICX7150-C12-Switch#lldp neighbors detail
Invalid input -> lldp neighbors detail
Type ? for a list
SSH@ICX7150-C12-Switch# Down None None None None No 1 0 70ca.9722.a3ad
Invalid input -> None None None None No 1 0 70ca.9722.a3ad
Type ? for a list
SSH@ICX7150-C12-Switch#1/3/2 Down None

[relle444]

Here is the last part of the date you requested.

Show interface brief and show lldp neighbors detail

SSH@ICX7150-C12-Switch#show interface brief

Port       Link    State   Dupl Speed Trunk Tag Pvid Pri MAC             Name

1/1/1      Up      Forward Full 1G    None  No  1    0   70ca.9722.a39e        

1/1/2      Up      Forward Full 1G    None  No  1    0   70ca.9722.a39f        

1/1/3      Down    None    None None  None  No  1    0   70ca.9722.a3a0        

1/1/4      Down    None    None None  None  No  1    0   70ca.9722.a3a1        

1/1/5      Up      Forward Full 1G    None  No  1    0   70ca.9722.a3a2        

1/1/6      Down    None    None None  None  No  1    0   70ca.9722.a3a3        

1/1/7      Up      Forward Full 100M  None  No  1    0   70ca.9722.a3a4        

1/1/8      Down    None    None None  None  No  1    0   70ca.9722.a3a5        

1/1/9      Up      Forward Full 1G    None  No  1    0   70ca.9722.a3a6        

1/1/10     Down    None    None None  None  No  1    0   70ca.9722.a3a7        

1/1/11     Up      Forward Full 1G    None  No  1    0   70ca.9722.a3a8        

1/1/12     Up      Forward Half 10M   None  No  1    0   70ca.9722.a3a9        

1/2/1      Down    None    None None  None  No  1    0   70ca.9722.a3ab        

1/2/2      Down    None    None None  None  No  1    0   70ca.9722.a3ac        

1/3/1      Down    None    None None  None  No  1    0   70ca.9722.a3ad        

1/3/2      Down    None    None None  None  No  1    0   70ca.9722.a3ae        

mgmt1      Down    None    None None  None  No  None 0   70ca.9722.a39e        

SSH@ICX7150-C12-Switch#lldp neighbors detail

Invalid input -> lldp neighbors detail

SSH@ICX7150-C12-Switch#show lldp neighbors detail

Local port: 1/1/5

  Neighbor: 3420.e316.2b00, TTL 119 seconds

    + Chassis ID (MAC address): 3420.e316.2b00

    + Port ID (MAC address): 3420.e316.2b00

    + Time to live: 120 seconds

    + System name         : "RuckusAP"

    + System description  : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\

                             sion: 200.9.10.4.212"

    + System capabilities : bridge, WLAN access point, router

      Enabled capabilities: bridge, WLAN access point

    + Management address (IPv4): 192.168.0.34

    + Port description    : "eth0"

    + Link aggregation: capable, but not aggregated

    + 802.3 MAC/PHY          : auto-negotiation enabled

      Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,

                               100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD

      Operational MAU type   : 1000BaseT-FD

Local port: 1/1/9

  Neighbor: 1803.7330.1847, TTL 3025 seconds

    + Chassis ID (MAC address): 1803.7330.1847

    + Port ID (MAC address): 1803.7330.1847

    + Time to live: 3601 seconds

    + 802.3 MAC/PHY          : auto-negotiation enabled

      Advertised capabilities: 1000BaseT-FD

      Operational MAU type   : Other

    + MED capabilities: capabilities

      MED device type : Endpoint Class I

SSH@ICX7150-C12-Switch#

[relle444]

Hello, thanks for the instructions.

I think I have what you were looking for.

Here is what I copied from Putty. I will break this into multiple messages because of size of content.

Thanks,

Ron

enable & show version

login as: admin
Keyboard-interactive authentication prompts from server:
| Password:
End of keyboard-interactive prompts from server
Access denied
Keyboard-interactive authentication prompts from server:
| Password:
End of keyboard-interactive prompts from server
SSH@ICX7150-C12-Switch>enable
No password has been assigned yet...
SSH@ICX7150-C12-Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Jan 5 2021 at 21:06:08 labeled as SPS08090j
(29360128 bytes) from Primary SPS08090j.bin (Non-UFI)
SW: Version 08.0.90jT211
Compressed Primary Boot Code size = 786944, Version:10.1.18T225 (mnz10118)
Compiled on Mon Jul 13 08:53:29 2020

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X10GR POE 12-port Management Module
Serial #:FEK3831R12P
Software Package: BASE_SOFT_PACKAGE
Current License: 2X10GR
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 4 hour(s) 34 minute(s) 0 second(s)
The system started at 00:03:55 GMT+00 Sat Jan 01 2000

The system : started=cold start

======================================================================================
=============== WARNING: FI image is not booted from UFI!!! ===============
====== Please download UFI image and reboot the system for full functionality ======
======================================================================================
SSH@ICX7150-C12-Switch#