CommScope RUCKUS Community Forums

dsmith160 · ‎10-09-2023

Power outage no AP LED lights. Switch/Hub ICX 7150 C12P has LED's SYST orange & PWR LED green. No other LED's on. Status area no LED's lights on for STAT, SPD, ID or PoE. Don't know how long to press reset. No output coming from any of the ports, that I tried. Unplugged at outlet, letting the unit cool for 30 minutes, still nothing. AP shows no signs of getting power. No lights at all. Not able to open Unleashed Home on my cell phone. Asks for Configure.Me-XXXX my Wifi does not find or show file. Can't open Typical Install or Gateway Install or Manage Network. When I login I get message that says: Unable to reach Unleashed Network. Please make sure device is connected to the Unleashed Network, Yes or No.

Imran_ruckus · ‎10-27-2023

Hi @dsmith160

Thank you for your patience.

Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and trying the software recovery process, the failure persists with no response from the console port. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again and we appreciate your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

dsmith160 · ‎10-11-2023

- Now we are going to download two applications to gain access to the Switch, Putty and TFTP(Part 2)

Putty: https://putty.org/

TFTP 64: https://bitbucket.org/phjounin/tftpd64/downloads/

Second Link for TFTP 64: https://github.com/peacepenguin/tftpd64/releases

- Gaining Access to the Switch via Telnet or SSH, let's first find out the IP address of the switch.

A) Type “CMD” from start button and open:

dsmith160 · ‎10-11-2023

Imran_ruckus · ‎10-11-2023

Hi @dsmith160

Greetings!!!

Thank you for the response and the information you shared.

Could you please let me know if you tried to reset the RUCKUS Switch with a paper clip? If not please, try to reset it as described below in the VIDEO.

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

If the reset does not make any difference, we need to perform a software recovery as you are trying now.

Please try to download TFTP application from the first link. (Please refer to the below screenshot for the same.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

dsmith160 · ‎10-11-2023

🙂 ok Imran I will try to. How long should I hold the reset button? I have already downloaded the TFTP application from the first link.

Reset does not seem to work.

Vásquez_Fer

Moderator has also replied to my messages. Sorry for the confusion.

dsmith160 · ‎10-11-2023

I held the reset button per the video instructions, now the 7150 is constantly flashing orange lights with the exception of the power light. It's flashing green, after 2 minutes all stopped flashing with the exception of the SYST light (orange) & power light (green).