10-27-2023 01:10 PM
We recently switched from power to solar. With that being said we do not receive power to the ruckus.
I have reset the box like 15 times and tried the paperclip to reset the repeater. Nothing is working.
10-27-2023 01:29 PM
Are you in a Lennar home?
We should not care where the power is sourced as long it conforms to normal standards.
10-28-2023 01:14 AM
Hi Tiamemachine
Thank you for reaching us.
Thanks
10-30-2023 03:45 AM
10-30-2023 08:14 AM - edited 10-30-2023 08:20 AM
Hi @Tiamemachine
Thank you for the detailed information you shared.
I can see that the switch has power and there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.
Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. And this is the reason your RUCKUS ICX-7150-C12P Switch is unable to transmit power (PoE- Power over Ethernet) to the Access Points or on its ports.
Please follow the below steps to fix this issue:
Try to reset the Switch as described below:
Below is the Guide and Videos link for your reference:
Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4
IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.
IF RESET DOESN’T WORK: Please follow the below steps.
If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.
Below is the Guide and Video Link to perform the Software recovery process:
Please refer to the below guide and Video link:
Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo
Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.
NOTE:
To access by console must install a driver so that the workstation/pc/desktop or laptop can recognize the cable
Make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file ,driver should be installed.
Link:https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows
Link: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads
How to console in the ICX-7150-12CP 'Ruckus Switc
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...
Feel free to contact me if you have questions.
Kind regards,
Sofia Gätjens