Power outage no AP LED lights

[dsmith160]

Power outage no AP LED lights. Switch/Hub ICX 7150 C12P has LED's SYST orange & PWR LED green. No other LED's on. Status area no LED's lights on for STAT, SPD, ID or PoE. Don't know how long to press reset. No output coming from any of the ports, that I tried. Unplugged at outlet, letting the unit cool for 30 minutes, still nothing. AP shows no signs of getting power. No lights at all. Not able to open Unleashed Home on my cell phone. Asks for Configure.Me-XXXX my Wifi does not find or show file. Can't open Typical Install or Gateway Install or Manage Network. When I login I get message that says: Unable to reach Unleashed Network. Please make sure device is connected to the Unleashed Network, Yes or No.

[dsmith160]

Yes I can see them.

[Imran_ruckus]

Hi @dsmith160 

Thank you for the response.

Are you able to see the Switch COM ports details?

Thank you again?

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[dsmith160]

NO!

That's what I told you at the start of today's conversation and the pictures I sent to you. You even have a picture of the Device Manager... there's no COMMUNICATION PORTS. You ignored my question.... Why don't you call me, so we can get this resolved??

[Imran_ruckus]

Hi @dsmith160 

Greetings!!!

As you mentioned ‘Yes I can see them’ got a little confused if you saw COM port details.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

Thank you for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus · Accepted solution]

Hi @dsmith160 

Thank you for your patience.

Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and trying the software recovery process, the failure persists with no response from the console port. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again and we appreciate your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.