Power Outage

[Smara5]

My Ruckus Access point is dead after a power outage no power is coming on. Since now this community thread is the new support model for Lennar Ruckus customers, how can I get it fixed now? This is very frustrating and I’m not tech savy. 

[Smara5]

I’m sorry I’m not in IT or tech savy individual but all these steps need to be completed for this ruckus to work again? Is there someone that can help over the phone or tech person to come out and fix this issue. 

[Jayavidhya]

Hi @Smara5 

Yes, to solve this issue we need to perform software recovery process.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. 
We will be exclusively supporting customers via this community forum support model.

I understand that the steps may be somewhat new, however, we cannot replace the chassis until you confirm that the hardware is damaged.  
We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps, 
I would recommend that you seek outside help or a technician.

Best regards,

Jayavidhya

Lennar Home Community

[Smara5]

Do I have to complete all these steps? Or just the 1st one 

[Jayavidhya]

Hi @Smara5 

First you have to perform the software recovery process by following the below guide. 

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

After performing software recovery process, you need to upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

[Smara5]

The link you sent me 

How to perform a Software recovery on an ICX7150 switch does not work 

 What do I do now?