I live in a 55+ community in Fredericksburg VA. When we first moved in (2021), we had Ruckus connectivity issues and a technician (at that time) replaced on of the two units we have. A year later, I'm still having connectivity issues, where the signal strength will "disappear" and then come back. I bought a range extender in hopes of helping the signal to limited success. I called customer service recently and was told I could no longer speak to a live person for assistance if I owned a Lennar home and to come to this forum for assistance, so here I am. How can I rectify this issue and is there a live person available to speak to or even come out to my home to troubleshoot the issue(s)?
Sidenote: When I was last able to speak to someone, I was told that a switch would most likely needed to be changed in the future. The tech referenced switch, ICX 7150-C12
Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.
From the case description, I could understand that you have connectivity issues, where the Signal strength and connectivity issues.
This issue may happen when the Switch runs on the Routing code. The Switch should run on the Switching code to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage may be) which may be running on a ‘Routing Code’ results in causing this issue.
You can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages most of the time, this is a known issue for Lennar home users.
An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.
There we are going to see 2 important things the
-MAC address: Physical address of the device this never changes
- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)
Please follow the below steps:
To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P
I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.
How to find my Ruckus “Devices IP address” using free applications:
ICX7150-24P Router>enable (hit enter to accept the command) ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished) ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)
There are Two ways to fix this issue:
I) How to Fix Routing code issues on Lennar Home users via CLI
If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.