See the photos. I have an ICX 7150-C12P with two access points. There are no lights on either access point. The power light on the switch is green; the SYS light is amber. The system has been operational for more than two years before this incident. IMPORTANT: If I have to reset my network settings, I need to know how to do this, too.
IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.
IF RESET DOESN’T WORK: Please follow the below steps: If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.
Below is the Guide and Video Link to perform the Software recovery process:
Hi Sofia, Thank you for this information. As I mentioned in my update on 10-22, I tried the reset about 10 times but it didn't correct the issue.
Regarding the next steps from your reply above that begin with..."If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly."
I feel that this and the rest of the suggestion is unrealistic to expect an average person who isn't a network technician to perform. I could slog through all this and spend more hours of my time trying to bring this piece of equipment back to life, but I know one of your technicians could easily access it remotely and fix it in minutes. I know this is true because a Ruckus tech support person did just that for me a couple of years ago when I bought this home and the switch had issues. It took 15 minutes but that was before Ruckus designated us Lennar Smart Home owners as a lesser class of customer.
While I know you are trying to help, this is a disappointing and unsatisfactory support experience that requires me to have a level of knowledge about networks that the average person just doesn't have. Frankly, an easier solution for me than to go through all this is to buy a replacement switch from a manufacturer that doesn't care whether I live in a Lennar Smart Home or not. Not really the desired outcome of support to lose a customer but I'm afraid that's what this has come to. Again, I know you're doing the best you can given the limitations Ruckus has placed on you but I can't accept this as a solution. Best regards.