PoE has failed

[SS]

Confirmed no power to APs on any ports after extended shutdown. Please advise.

SN - FEK38837R0VC

[Yarenis]

Hi @SS 

Can you confirm if the Switch have the next Symptoms, Switch will not provide power to any PoE devices (Doorbell, cameras, even the Access Points), Will not have connectivity to the devices connected to the Switch, System light will be yellow/orange/Amber and The ISP router will work fine, please follow up the next guide.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

[SS]

Yes  Switch will not provide power to any PoE devices (Doorbell, cameras, even the Access Points), Will not have connectivity to the devices connected to the Switch. There is NO light on the switch at all. 

[Yarenis]

Hi @SS

Ok, please connect the Switch directly to the power outlet if the issue persisted, sent us a picture while the switch is connected to the power outlet and there are no lights.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

[SS]

 

Please see attached. I connected to external power source and no lights.