Pending (pending-no-ip)

[RL88]

 

Had a brief power outage and this is all I’m getting. I’ve unplugged for a minute and plugged it back in as well as put a pin in the reset button to reset it and it doesn’t seem to resolve it. Tried calling Ruckus customer service and they don’t offer phone support any longer. Please help. Thanks in advance for any advice or a solution.  

[Imran_ruckus]

Hi @RL88 

Greetings!!!

Thank you for the update.

Sure, please let me know once you follow the steps or need any assistance.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[RL88]

Imran,

I just followed all the steps and it is still SPR.

I logged into device management with my log-in and password (NOT the log in's that you provided) does that make a difference?

[Imran_ruckus]

Hi @RL88 

Greetings!!!

Thank you for the response and the update.

Login credentials don’t make any difference.

Could you please let me know if you have an Android mobile device?

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[RL88]

No. I'm using an iPhone and MacBook Pro. I do not have access to an Android or Windows device at this time.

[Imran_ruckus]

Hi @RL88 

Thank you for the response.

You could try to access SSH or Telnet using MAC Terminal application from App store.

Telnet:

nc 192.168.1.182 23

SSH:

ssh admin@192.168.1.182

ssh super@192.168.1.182

Passwords can be: Lennar or sp-admin or Ruckus1 or other default passwords shared in the previous post.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.