05-05-2023 04:11 PM
Had a brief power outage and this is all I’m getting. I’ve unplugged for a minute and plugged it back in as well as put a pin in the reset button to reset it and it doesn’t seem to resolve it. Tried calling Ruckus customer service and they don’t offer phone support any longer. Please help. Thanks in advance for any advice or a solution.
07-05-2023 03:47 PM
Hi @RL88
Thank you for the response and the update.
Are you getting the below error when you click on ‘Add’?
If you get Boot sequence already exists., hit delete first and follow up the steps back.
Please check and let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
07-05-2023 03:49 PM
I got it the second and third time and deleted and reselected and it was fine.
07-05-2023 04:01 PM
Hi @RL88
Thank you for the response and the update.
Could you please send me the following information as shown in the below screenshot?
Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
07-05-2023 04:03 PM
07-05-2023 04:20 PM
Hi @RL88
Thank you for the information.
Please follow step-by-step screenshots below:
The Switch will take sometime to come up after reload.
Please check and let me know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.