Pending (pending-no-ip)

[RL88]

 

Had a brief power outage and this is all I’m getting. I’ve unplugged for a minute and plugged it back in as well as put a pin in the reset button to reset it and it doesn’t seem to resolve it. Tried calling Ruckus customer service and they don’t offer phone support any longer. Please help. Thanks in advance for any advice or a solution.  

[Imran_ruckus]

Hi @RL88 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

May I please know if you have a Windows laptop with you?

The dashboard you are seeing on the web browser is of Unleashed and not of the ICX-7150-C12P Switch.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address. 

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless Or Brocade Communications to confirm the IP address of the Switch and try to access it.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[RL88]

1.) I do not have access to a Windows computer

2.) I've found the IP of the switch and when I type it into my browser it takes me to the Unleased log in page.

[Imran_ruckus]

Hi @RL88 

Thank you for the response.

Could you please share a screenshot of the IP Scan results?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[RL88]

[Imran_ruckus]

Hi @RL88 

Thank you for the response.

Please try to access all the IPs with Ruckus Wireless Vendor also please check the full list of IP Scan if there is any IP with the Vendor name Brocade Communications.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.