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Bmickle
New Contributor

‎12-29-2022 06:59 PM - edited ‎12-29-2022 07:05 PM

I confirmed no power to APs on any ports after extended shutdown and factory reboots. I also went and tried to change the coding but that still didn’t work. The status is amber and the power light sits in green. After resetting to factory default settings the lights simply just flashes yellow. 

After that I followed other instructions through another community member engineer response and I have had no luck. 

This is the third time that this has occurred. The last time this happens about 6 months ago they were going to replace it, but the engineer person at the time was able to tap into my laptop and reconfigure the coding. He struggled but kept trying and things went back to normal. The crazy part is, this time I did not have a power outage.

What are my next steps? 

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Vásquez_Fer
Moderator
Moderator

‎12-30-2022 07:10 AM

Hi @Bmickle 

Basically,  switch went to a state that we called (boot-mode) that is not able to boot up properly. 

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick 

  1. Remove power from the switch.
  2. Press and hold the Reset button while applying power to the switch.
  3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide: 

How to console in the ICX-7150-12cp 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once we are there, we can try to boot up the unit using the following commands: 

Boot_primary or Boot_secondary 

If that step does not work Software recovery needs to be applied

Here is the guide: 

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

 Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards 

Fernando Vasquez 

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Bmickle
New Contributor
In response to Vásquez_Fer

‎01-06-2023 05:03 AM

6B17F226-9597-405E-8609-97B41F08DCA3.jpeg

 

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Bmickle
New Contributor
In response to Vásquez_Fer

‎01-06-2023 05:04 AM

80D1BD1F-1118-4539-867A-FB525A50BEE6.jpeg

 

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Vásquez_Fer
Moderator
Moderator
In response to Bmickle

‎01-06-2023 05:13 AM

Hi @Bmickle 

Hope you are doing well! 

Based on the troubleshooting done, and you confirm no power on, on the unit and is totally dead (no lights at all, this unit Should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat when support request to start unit replacement.

Vsquez_Fer_0-1673010746052.png

 

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best Regards 

Fernando Vasquez

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