One of the two APs are not showing up dashboard

[needhelp]

I received a new AP and installed it on the switch. Upgrade the new AP to the 200.14.6.1.199 version. I confirmed with the IP scanner that the new AP IP address starts with 192 and the old AP IP address starts with 10, which was changed to static during my last troubleshoot. I can view the dashboard for the new AP IP address, but I cannot login to the old AP IP address via browser or unleashed app. The LEDs for both APs are solid green for the PWR, CTL, and 5G, and the 2.4G LED is amber.

SSH@ICX7150-C12 Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on May 6 2022 at 23:24:50 labeled as SPS08095g
(31457280 bytes) from Primary SPS08095g.bin (UFI)
SW: Version 08.0.95gT211
Compressed Primary Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Compiled on Thu Apr 21 06:08:52 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X10GR POE 12-port Management Module
Serial #:**********S
Software Package: BASE_SOFT_PACKAGE
Current License: 2X10GR
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 28 day(s) 20 hour(s) 9 minute(s) 48 second(s)
The system started at 06:35:19 GMT+00 Sat May 07 2022

The system : started=cold start

SSH@ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 93200 mWatts.

Power Allocations: Requests Honored 24 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On Non-PD 0 0 n/a n/a 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On On 3400 15400 2P-IEEE Class 3 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On Non-PD 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Off 0 0 n/a n/a 3 n/a
1/1/9 On Non-PD 0 0 n/a n/a 3 non-standard PD
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On On 3100 15400 2P-IEEE n/a 3 n/a
1/1/12 On Off 0 0 n/a n/a 3 n/a
-----------------------------------------------------------------------------
Total 6500 30800

SSH@ICX7150-C12 Switch#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 WattsPOE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
02.1.8 Build 004

Hardware
Version
----------------
V2R4

Device HW version : 0:V2R4 1:V2R4
Device Temperature(deg-C) : 0:60 1:68
Device Status : 0:Good 1:Good

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
12 0 2 10 0 10 1

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 12 6.500 W 30.800 W

SSH@ICX7150-C12 Switch#

[Imran_ruckus]

Hi @needhelp 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that your 2 Access Points are not getting connected on the Unleashed system.

Could you please enter the below commands once you log in to CLI and share the output?

Note: Hit Enter to accept each command 

enable 

show ip address

show lldp neighbors detail

Please share the output of the above commands and let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[needhelp]

Hello, I'm doing fine. I sent you a private message with the command results.

[Imran_ruckus · Accepted solution]

Hi @needhelp 

Thank you for the response and the information you shared.

We may have to proceed with the factory reset of the Access Points. Please follow to the below process for the same.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

In your case remove the cable of the new Access Point you received, perform the factory reset on the other access point and once you complete it, connect the unplugged Access point back to the Switch. 

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @needhelp 

Greetings!!!

Thank you for the response.

Please perform a factory reset to the Access Points as described in my previous post and let me know if you have any issues thereafter.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.