Not powering on need help

[KateSP]

. The aps are  not powering on 

[Jayavidhya]

Hi @KateSP 

Please provide the detailed description of the issue.

Please confirm if the ICX7150 Switch SYS LED light is amber or green?

Also please confirm the status of the lights in the Access points, using the following guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

PWR:

2.4G:

5G:

Best regards,

Jayavidhya

Lennar Home Community
 

[KateSP]

Hello - our internet provider recently came out to the house and updated the modem. they have been able to connect to the ruckus in the past. they are not able to connect to it and instead put in a spectrum router. the Access points are not live, there doesn't seem to be power going to them. do you need to access the gateway so it can reconnect? we called the ruckus phone number and they won't help us and instead directed us to this website / the switch is showing power lights but there is not any power going to the APs

[Jayavidhya]

Hi @KateSP 

Greetings of the day,

Basically, due the power outage the switch went to a state that we called (boot-mode) that is not able to boot up properly. 

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick 

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide: 

How to console in the ICX-7150-12cp 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once we are there, we can try to boot up the unit using the following commands: 

Boot_primary or Boot_secondary 

If that step does not work Software recovery needs to be applied

Here is the guide: 

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

 Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best regards,

Jayavidhya

Lennar Home Community