12-06-2022 08:45 AM
Our battery backup died and finally got power restored. Once restored the modem rebooted, however the Ruckus switch is not working. I see one green and one orange light on, but ALL ethernet ports are not lighting up. The APs are not receiving power, and the switch is not transmitting to anything that is directly connected. Need help ASAP!! A call you be much quicker!!
Thanks
12-06-2022 11:27 AM
Hi @jasegb
Did you install the software to read the cable accordingly ?
Best Regards
Fernando Vasquez
12-06-2022 11:57 AM
there wasn't any software to install the USB cable. I tried to "find drivers" but nothing comes up.
12-06-2022 11:23 AM
I have have found a work around and tried COM 3, COM 1, and COM 2 and I get this message every time
12-06-2022 11:52 AM
Hi @jasegb
Please install the drivers and reboot the computer before try to reconnect the type USB type C cable, also remove any other external device connected to the computer such mouse or headset that may use the USB ports are connection source, finally perform a factory reset to the Switch.
1: install the Drivers and reboot the computer(remove any other external device connected):
https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows
2: perform a Factory reset in the switch:
Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)
https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s
3:Reconnect the cables back and try to gain access, just try the COM # that appear associated to the Switch, if you have any error please provide the error from the putty APP.
Hit: Right click from the bar in the top of putty and hit even logs, please provide those logs results.
Best regards,
Yarenis Hernández
Technical Support Engineer | L2 TAC Wired
12-06-2022 09:16 AM
The Youtube link that you provided is NOT for the common person. I have no idea what this guys is talking about regarding where he received code/IP addresses and servers.