No power to all 3 R510 ceiling units

[busch007]

recently lost power to all 3 R510 ceiling units at  same time. Still have wireless internet to home but appears slow.

[busch007]

I connected ethernet cable from modem to port 1 and still no power. Please look at pics below and let me know if hooked up wrong. Thanks again!

[Imran_ruckus]

Hi @busch007 

Thank you for the detailed information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process..

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

show inline power 
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[busch007]

I did the scan, but no Ruckus wireless as manufacture shows up.

[Imran_ruckus]

Hi @busch007 

Greetings!!!

Thank you for the response and the information you shared.

Please reboot your Switch and ISP Router (disconnect and connect from the power outlet) and check by running the IP scan once again.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[busch007]

I did already have Brocade communications but didn't know that was same as Ruckus. Have IP address now, but not sure next steps with macbook from instructions.