Hi @busch007
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
Hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I could understand that your RUCKUS setup is not working, and Access Points do not have power.
Could you please let us know the answers to the below queries to assist you better?
1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)
2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).
3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Thank you for getting back to me. Here are answers to your questions and pics below:
1) yes, two lights are on and can see locations in the pic below:
2) Internet is working and stable. Might be a little slower but wifi for pc and tv do work
3) I have 3 access points/R510 connected. All 3 do not have any lights on and all stopped working at the same time.
Hi @busch007
Thank you for the response and the detailed information you shared.
As I can see from the Picture you shared, there are only 3 Access Points ethernet cables are connected to your RUCKUS ICX-7150-C12P Switch. There should also be a ethernet cable coming from your ISP (Internet Service Provider) Router/Modem-Router Combo must be connected to any 1 in-12 ports (as highlighted in the screenshot below).
Please check and let us know if you have any queries in this regard.
Thank you again.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
