CommScope RUCKUS Community Forums

HN2023 · ‎01-07-2023

Contacted Samsung smartthings, thinking it was a Smartthings issue. Ran diagnosis with system by resetting, power off / on, then direct cable to Smartthings instead of Ruckus and all appliances worked. Contacted Lutron, did the same thing to isolate the issue. It appears several of my neighbors who have the same product (Lennar home) all have had the same issue with their Ruckus and Ruckus replaced their product.

When products are routed through Ruckus, nothing is working - all appliances are offline. When plugged direct (without Ruckus) products work.

Any assistance in getting this resolved to get my Lennar Smart Home back to being a smart home would be appreciated.

ID: ICX7150-C12P-2X1G

HN2023 · ‎01-10-2023

I will be testing these options tonight... I will advise my findings.

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HN2023 · ‎01-16-2023

All of your "solutions" still did not solve the issue - because they were not the right solutions for my issue.

However, what did solve the issue is a $100 purchase from Amazon (not a Ruckus product) that included tech support. Ironically, it was Lennar that pointed me to this product when I TALKED to them. I plugged it in, plugged in all the hubs and everything is back working (10 minutes). The best part is I called the tech support line, and a person answered and walked me through the easy connection process. All of the hubs in my Lennar home is working perfectly.

It was a simple and cheap solution. It is unfortunate about the frustration and wasted time Ruckus caused me, but lesson learned. When there is a community forum and this many people complaining about the same issue, beware.

Now this post can be marked as the solution. Simply put save yourself time and frustration buy another product, not Ruckus.

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Vásquez_Fer · ‎01-12-2023

Hi @HN2023

Please provide a picture/panoramic photo, showing the switch is connected to a power source/outlet and the lights, before uploading the photos please login to the RUCKUS account and you can upload the image.

Best Regards

Fernando Vasquez

Vásquez_Fer · ‎01-12-2023

Hi @HN2023

Effective November’2022, ‘RUCKUS Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

If you need something to be clarify on the process, please let us know

Best Regards

Fernando Vasquez

HN2023 · ‎01-12-2023

Black cord is power, still no lights

Vásquez_Fer · ‎01-12-2023

Hi @HN2023

Could please provide a picture/panoramic photo, showing the switch is connected to a power source/outlet and the lights

Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best Regards

Fernando Vasquez

HN2023 · ‎01-13-2023

I have tried several times to upload photos, but it will not attach..

CommScope RUCKUS Community Forums

No power to APs on any ports after extended shutdown / POE Failure