I have tried to follow the instructions on some of these 'help' threads as much as possible but figuring out command lines and IP addresses isn't the best. PLEASE OFFER ACTUAL CUSTOMER SERVICE. There has to be a solution for the non-IT folk on here.
My switch is lit up all green. My APs light up for power but 5GZ is spotty and 2.4 is permanently amber. All of my smart home devices are connected to the ruckus network and are effectively useless due to this issue. the only way to even use Wi-Fi on my browsers is to connect directly the router from my ISP.
This is extremely frustrating. I have been troubleshooting for days.
Thank you for the detailed information you shared,
From the case description, I could understand that your RUCKUS Internet setup is slow after a power outage.
Apologies for the inconvenience.
This issue may happen when the Switch runs on the Routing code. The Switch should run on the Switching code to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike may be) which may be running on a ‘Routing Code’ results in causing this issue.
You can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages/ power spikes most of the time, this is a known issue for Lennar home users.
An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.
There we are going to see 2 important things the
-MAC address: Physical address of the device this never changes
- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)
There are multiple ways to fix this issue as described in below steps:
Please follow the below steps:
1. To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P
I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.
How to find my Ruckus “Devices IP address” using free applications:
ICX7150-24P Router>enable (hit enter to accept the command) ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished) ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)
There are Two ways:
I) How to Fix Routing code issues on Lennar Home users via CLI
4. If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.