No power/lights on Switch and APs after power outage

[Wpookis]

We recently had a power outage and my Ruckus switch and 3 APs do not power on or have any green or orange lights. I used different outlets, used a pin for the reset button, sang it a song and still nothing. What are my next steps?

[Wpookis · Accepted solution]

Hello,

I replaced the power cord with a new one, and again there are no lights or power going to the switch. Is there anything besides, disconnecting the.l cord several times, resetting several times and using a new power cord that I can do? What’s the next step now?

[Imran_ruckus]

Hi @Wpookis 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

From the case description, I could understand that your RUCKUS ICX-7150-C12P Switch and Access Points are not powering up after a power outage.

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Wpookis]

Hello, 

Thank you for the reply. I’ve reset multiple times and it is still dead. No lights, no power. What’s the next step?

[Imran_ruckus]

Hi @Wpookis 

Thank you for the response and the information you shared. 

Could you please try to check by replacing another Power cord with the Switch? In case the current power cord has been damaged. 

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Wpookis · Accepted solution]

Hello,

I replaced the power cord with a new one, and again there are no lights or power going to the switch. Is there anything besides, disconnecting the.l cord several times, resetting several times and using a new power cord that I can do? What’s the next step now?