No power/lights on Switch and APs after power outage

[Wpookis]

We recently had a power outage and my Ruckus switch and 3 APs do not power on or have any green or orange lights. I used different outlets, used a pin for the reset button, sang it a song and still nothing. What are my next steps?

[Wpookis · Accepted solution]

Hello,

I replaced the power cord with a new one, and again there are no lights or power going to the switch. Is there anything besides, disconnecting the.l cord several times, resetting several times and using a new power cord that I can do? What’s the next step now?

[Imran_ruckus]

Hi @Wpookis 

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a power outlet and send us a PICTURE and VIDEO of it showing the light status, and cord connected to the Switch and power outlet? Please refer to the below picture as an example.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Wpookis]

 

 

 

How do I upload a video? It’s only allowing me to upload pictures. 

[Imran_ruckus · Accepted solution]

Hi @Wpookis 

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged into a power outlet there is no power to the Switch. Also, you tried to reset the Switch. And you confirm that the Switch is plugged into a well-known outlet/power source also tried with different cords. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.