No network to ruckus switch and no power to access points

[qkfix]

I had AT&T Fiber installed this morning, they had to install the gateway on the 1st floor but they said I could now connect a line directly into my Ruckus switch for network but the switch isn't detecting anything. In addition, my access points mounted on the ceiling don't have any power (no lights flashing)

[rlpete45]

If you did do that and performed a factory reset, you likely need to reflash the firmware.

Download firmware from here: https://support.ruckuswireless.com/products/108-ruckus-icx-7150-campus-switches?open=software#sort=r...]

Follow these instructions: https://www.blackwiredesigns.com/ruckus-101/ruckus-icx-firmware-update-and-setup/


Let me know if you have any questions.

[qkfix]

Trying this step now, I don't see a "power" button - trying this with the "re-set" button instead and then will try the software approach

[rlpete45]

Sorry, yes meant reset button not power button.

[qkfix]

I tried to use a USB to ethernet adapter cable but I can't ID the Port and successfully launch putty

Are there technicians in the area that could help with this?

[rlpete45]

Where are you located?