No network to ruckus switch and no power to access points

[qkfix]

I had AT&T Fiber installed this morning, they had to install the gateway on the 1st floor but they said I could now connect a line directly into my Ruckus switch for network but the switch isn't detecting anything. In addition, my access points mounted on the ceiling don't have any power (no lights flashing)

[qkfix]

Lake Forest, California 92630

[rlpete45]

Bit far from me. Instead of using PuTTY and USB to ethernet, I would try using screen and a USBC to USB cord. Use the USBC port to the left of the status button.

Otherwise, some of the other technicians on here may be able to provide more assistance.

[qkfix]

Found a USBC to USB cable, but what do you mean by screen? Is that something like PuTTY?

Or should I follow the PuTTY steps, but with this cable this time around?

[rlpete45]

If you have macOS or Linux, use screen, its a serial terminal emulator.

If you have Windows, use PuTTY with that cable yes.

[qkfix]

I have Windows and tried using the USBC cable but I still can't launch PuTTY.

I can't find the Com # from the Port