No internet connection at switch

[nc]

After a power outage we have no internet connection through the Wi-Fi network hooked up with Ruckus. The network shows up on my available networks. I have reset the switch, but doesn’t help. All the lights are green and steady on the switch and the piece on my ceiling. 

I am very technical not savvy so I need help in very simple terms. 
we do have internet service to our house as we have another router that is working through Spectrum. 
I do not have a computer. I only use my phone and an IPad. 

thank you

Barb

[Jayavidhya]

Hi @nc 

Greetings of the day,

For detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[nc]

Every light on the R510 are solid green except the air light which is black

on the switch is a solid green on the link status, system status and power

[Jayavidhya]

Hi @nc 

Thanks for the information.

If you have access to the unleashed app please share the status of the switch.

If not please try to login to the unleashed system in web browser and share the status of the switch as mentioned below.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Jayavidhya]

Hi @nc 

Thanks for your response.

Please try to access the unleashed on a web browser via the (https://unleashed.ruckuswireless.com/). Try to log in using the admin username and password.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community