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No Wi-Fi or Ethernet after Replacing my old Xfinity Gateway with a new one

daniel_greenlea
New Contributor

I recently replaced my old Xfinity gateway with a new one and set it to bridge mode. However, I'm unable to connect to Wi-Fi or Ethernet. Additionally, I cannot access the Ruckus dashboard or the gateway itself through either Wi-Fi or Ethernet.

I restored the gateway by disabling bridge mode through a direct Ethernet connection from my laptop to the Xfinity gateway.
Now I have Wi-Fi and ethernet access. But the ruckus network isn't running.
When I check the device connections on the Xfinity dashboard, all my connections show as "Ethernet." All my devices use Wi-Fi.

The Xfinity gateway seems to be managing the network, while the access points (APs) are functioning as routers. I believe I may need to reset the entire Ruckus network. If I understand correctly, this will require me to manually reset both the APs and the switch.

Are there any alternative options available? Did I make a mistake?

 

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