No Power on R510 WAP

[amishandami]

The power went out due to a storm at my home.  Once the power came on the WAP had no lights on it.  The brain for the WAP has power and a green and a yellow light on it.   Can someone tell me what the issue maybe and how to fix it?  thank you

[Vásquez_Fer]

Hi   @amishandami 

Basically, due the power outage/ power spike the switch went to a state that we called (boot-mode) that is not able to boot up properly. 

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick 

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide: 

How to console in the ICX-7150-12cp 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once we are there, we can try to boot up the unit using the following commands: 

Boot_primary or Boot_secondary 

If that step does not work Software recovery needs to be applied

Here is the guide: 

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

 Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards 

Fernando Vasquez 

[amishandami]

Hi thanks for all this information.  I tried all the methods you suggested and I had no luck.  I asked a local company to come check the ruckus console and they have told me the piece is fried or broken.  I have only had it for about 1.5yr and I was hoping to have a case opened to see if this can be replaced via warranty.  Please help my house is wired through ruckus and wap access and we have no internet due to this issue

[amishandami]

Hi thanks for all this information.  I tried all the methods you suggested and I had no luck.  I asked a local company to come check the ruckus console and they have told me the piece is fried or broken.  I have only had it for about 1.5yr and I was hoping to have a case opened to see if this can be replaced via warranty.  Please help my house is wired through ruckus and wap access and we have no internet due to this issue

[Vásquez_Fer]

Hi @amishandami 

Please provided us a picture/ photo when you are trying to access console with the console cables on switch ICX-7150 - C12P  and PC connected. 

What error were you getting when trying to access the console, you can send it here:

Best Regards 

Fernando Vasquez