New outdoor T610 AP not showing on the unleashed app as an AP

[rgarcias72]

I just got a new  T610 outdoor AP, it looks that signal is coming out from  the Ruckus switch but is not discovered on the Unleashed app on my phone and it doesn't look that is sending any signal out. I restarted the switch hoping it will discover it with no luck and I can't find the desktop hub now a days to try to do it from my computer, it has changed a lot and now I can't get my way around it. 

It was so much easy for not technical homeowners when we just called the Ruckus technical team phone number.

Any help here will be much appreciated.

[Yarenis]

Hi @rgarcias72

If the Access Point is not even showing in the APP, there is a possibility that the Access Point is not even running the Unleashed code, because by default when you connect an Access point to the Same Switch as the other Access Point will automate join, and if the code is lower than the master AP, the code will be automatically upgrade it, so you need to identify the IP address of the New Access Point and gain access via web access.

Note: Please read the guides carefully before starting the troubleshooting.

1:Find the IP address of the new Access Point:

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

2:Gain access via Web and follow up on the next guide in case you are running standalone code.

How to convert A Ruckus AP to Unleashed firmware

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-convert-A-Ruckus-AP-t...

Convert Standalone/SZ/ZD managed AP to Unleashed Code (technical guide)

https://support.ruckuswireless.com/articles/000005720

HOW TO CONVERT A RUCKUS AP TO UNLEASHED (Tutorial video)

https://youtu.be/uUuQHuryWS4

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

[rgarcias72]

Is there any way this can be done by at Technician remotely? Last time I called two years ago I had a tech connected to the Switch and run everything. 

I can connect my laptop. 

[Yarenis]

Hi @rgarcias72

Effective November 2022 ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model,I understand that the steps may be somewhat new, however, we have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

[rgarcias72]

I did not understand the information I was given, as I said I’m not technical and on top of that most of the instructions I got was for PCs running windows and I have Macs running IOS