New Tenant at Lennar home.

[Tomferry]

Good afternoon,

I am a new tenant at a Lennar home and we’re having issues getting the Ruckus system set up. 

the homeowner had a network set up and doesn’t remember the password for me to access it. When attempting the admin username and password on the box it doesn’t work. 

I can see the network available but it won’t allow me to connect since I don’t have the password. 

should I just reset the switch and APs? I don’t want to mess up the system. 

thank you

[Imran_ruckus]

Hi @Tomferry 

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

From the case description, I can understand that you are unable to connect to the RUCKUS setup. 

Please try logging in on to Unleashed by using the different combinations of default username and passwords as described in the link below:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Please let us know if you can log in to Unleashed. We can change the Wi-Fi/SSID password from there.

If that doesn’t work, we suggest factory resetting your APs as described below:

IMPORTANT NOTE: If you have multiple Access Points (APs) in your house, please make sure you only keep the affected/configuring AP On and reset the same. Please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of the other Access Points, except the one that you are going to work with. Later you could connect other APs.

Physical Factory Reset of RUCKUS Access Points:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Please refer to the below Video for the initial setup which also includes resetting of Username and Password.

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.