New Home Purchase

[CWill3304]

Just purchased a home with 2 Ruckus APs installed previously. I have ATT installed in the cabinet next to the switch. What are my next steps?

[pinky_ruckus]

Hello @CWill3304 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have recently purchased Lennar Home and needs assistance in setting up Ruckus network. 

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

 Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[CWill3304]

I don’t have access to the app. Where can I send a picture of the error message I’m receiving. It says “you are not connected to unleashed network. Go to settings”

[pinky_ruckus]

Hello @CWill3304 ,

Thank you for the response.

From the response shared, I  could understand that you are unable to login to the Unleashed App.

Could you please try accessing your Unleashed system using a laptop web browser? You can do this by entering the Master AP IP Address or by visiting https://unleashed.ruckuswireless.com/. Just make sure you're connected to the RUCKUS Wi-Fi network.

If you’re still unable to access it and don’t know the IP address of your access points, please refer to the guide below for help in locating the IP address:

How to find the IP address of RUCKUS devices using free applications:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

Once you've found the IP address of the AP, you should be able to log in and see the Unleashed dashboard. 

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please help us with the above requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[CWill3304]

I logged on through unleashed.ruckuswireless.com and the switches tab says “disconnected”. I entered the IP address as previously mentioned but it’s been stuck on “ICX Switch is Connecting” for the past 30 mins. Please advise.