Network not getting through switch

[Shane44]

Hello, a couple days ago my Internet went down and reset. However, I noticed that I returned to Wi-Fi and not hardwired connection to my PC. I reset the router and switch and now my WAP's are not coming back online and my switch is not providing the network. There are lights coming on, such as orange on the status port. What shall I do?

[pinky_ruckus]

Hello @Shane44 ,

Thank you for the response.

Please update us once the software recovery is completed.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Shane44]

hello, I have downloaded necessary programs, connected ports as com3, entered all commands, and I'm getting not alive on ping test. recommendations?

[pinky_ruckus]

Hi @Shane44 ,

Greetings!!!

Thank you for sharing the response.

We appreciate the information you've provided regarding your efforts to perform software recovery on the RUCKUS ICX-7150-C12P Switch.

AS you mentioned that you are getting a 'ping not alive' error during the software recovery process, we recommend temporarily disabling the Windows firewall. 

Please refer to the below RUCKUS Lennar Knowledge Base self-help article on Fixing “host 192.168.0.x is not alive” (not alive) error during the Switch Software Recovery Process

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-n...

Please note, you must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together for Software Recovery process as described in steps 2 & 3 in the guide link.

Please feel free to reach out if you have any further concerns or queries. 

Thank you once again for your patience and cooperation.

Best regards

Pinky Rajendran
RUCKUS Lennar Home Community

[Shane44]

hello, I turned off firewall, re input commands and got not Alive again. I do have the usb to usbc connected and ethernet connected, however, it's a laptop,so I an adapter from ethernet to usb

[pinky_ruckus]

Hello @Shane44 ,

Thank you for the response.

From the response you shared, I understand that you are still getting the ping not alive error message even after disabling the Windows firewall.

May I please know if you have performed the commands mentioned in the article after disabling the Windows firewall?

If yes, could you please let us know if you are getting stuck at any point.

Please share the screenshot of the error message so that we could assist you in a better way.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.