Need to restart my Ruckus device (ICX 7150-C12P) few times a day.

[Elispirer]

Hello, 

We are losing the home internet few times a day and the only way to fix it is by restarting  my Ruckus device (ICX 7150-C12P) few times a day. How can I fix it? Same thing happened few years ago and I received a new router. Not sure what to do. Please help. Thanks.  Eli

[pinky_ruckus]

Hi @Elispirer ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and you are facing slow or intermittent connectivity issues after the reboot.

Could you please let us know the answers to the below queries to assist you better?

1.   Was there any power outage since you started facing the issue?

2.    On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3.   May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Elispirer]

Hello,

1. We did not have any power outage lately. 

2. See attached

3. 2. access points are connected to the switch. 

Please let me know if you need any other information. Thanks.  

[pinky_ruckus]

Hi @Elispirer ,

Thank you for the response and the information you shared. 

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Elispirer]

Hello,

I am spending more then 2 hours figuring out the user name and password without success. This process is very tiering and for someone who is not that technical, it is very frustrating. Any ideas?