Need help configuring network in Lennar home I just bought

[Graham75]

I have plugged my xfinity router into the Ruckus base.  What are the next steps that I need to take in order to light us the Ruckus wireless network?

[Imran_ruckus]

Hi @Graham75 

Greetings!

Thank you for your response and the update.

At times, a specific Access Point may not respond correctly during the reset process.

Could you please try disconnecting the current Access Point and attempting the reset on a different one? This may help trigger the broadcast of the configure.me-xxxxxx network.

Kindly let me know if you're able to give this a try.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Graham75 

Greetings!

Thank you for your response and the update.

At times, a specific Access Point may not respond correctly during the reset process.

Could you please try disconnecting the current Access Point and attempting the reset on a different one? This may help trigger the broadcast of the configure.me-xxxxxx network.

Kindly let me know if you're able to give this a try.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Graham75]

Already tried that multiple times.  I don't get the Configure.Me network.

GL

[Imran_ruckus]

Hi @Graham75 

Greetings!

Thank you for your response and the update.

Could you please take the Access Point off the ceiling and try performing a factory reset using a paper clip? For this process, please ensure that the unit is powered only by a 12 VDC external power adapter and NOT connected via the PoE (Power over Ethernet) switch cable. (Refer to the Screenshots below)

Usually, you will find the 12 VDC adapter connected to your ISP’s Router/Modem-Router combo device.

Video Guide to Unmounting the Access Point (Please refer to the video below from 3:30 Minutes to learn how to get the AP off the ceiling.):
https://www.youtube.com/watch?v=vFD_ByQWGH0&t=42s

Please let me know if you see configure.me-xxxxxxx network by this process.

Thank you again. We appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Graham75 

Greetings!
I hope you're doing well.

Could you please follow the steps outlined in my previous post and let me know the outcome?

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support