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Need help configuring Ruckus APs in pre-owned Village Builder home

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WhatsApp Image 2023-10-31 at 15.02.22_08b40e4a.jpgWhatsApp Image 2023-10-31 at 15.02.22_20a89fa1.jpgWhatsApp Image 2023-10-31 at 15.02.22_900a4829.jpgWhatsApp Image 2023-10-31 at 15.02.22_c7d5988e.jpgWhatsApp Image 2023-10-31 at 15.02.22_d6e47458.jpgDear Community,

I am struggling with poor Wi-Fi network in my home. I recently bought it and it comes with 3 Ruckus APs and one ICX7150. I tried to skim through several blogs but couldn't get any solution.

Please help me configure it. 

Thanks a ton,






Hi @JacobKlutch 

Thank you for the response and for sharing the requested information.

As you mentioned, your Unleashed Access Points are on an old version This is the reason you are unable to log into your Unleashed Application from your smartphone.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work)

Please refer to the below screenshot to download the file for Local Upgrade:[Software%20Downloads]

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.


Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post


Hi Imran,

Thank you for responding to Jacob above. With regards to your recommendation:

Password recovery setup: that video Ruckus doesn't explain *how* to access the User Interface (UI or Dashboard), just what to do *after* you're connected.

Do you connect your laptop to either the Type-C USB console port (#1 on Ruckus Port-side view) or the Rj-45 console port (#15)? If so, then what? 🤔 Are you in the UI at that point or do you need to do something else to access the UI (reboot? shut down first/connect cable/restart)? Thanks in advance.

Hi @Ruckus_Rookie 


Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well.

You can log into the Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR to access the Unleashed user interface.

We use Ports 1 and 15 to get Console access to the RUCKUS Switch for troubleshooting purposes.

If you have any other queries, please raise your own post on this Lennar Community forum to avoid confusion on this post and assist you better.

Thank you again for understanding.


Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Thanks - I'll start my own post.

Hi @JacobKlutch 


Could you please let me know the status of the issue?

Thank you again.


Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Hello Imran,

looks I am running in to some issues. Here are the my steps :

  • Removed two cables from the switch ( so only one remained)
  • physically reset the switch.
  • after 2nd attempt, I got the “configure-me—xxx” option.
  • I followed all the steps in the app. It asked for creating a Wifi password and a admin password that I did ( in the Mobile app).
  • Now it  is showing me as one of the options to connect to Wifi in the list of options.
  • then I connected rest of the two cables for APs.

However, I am facing issues:

1. I am not able to access the portal for management. It keeps showing me same messages as attached. 

2. the other two APs are still showing amber for both 2G & 5G. 

3. somehow all three APs are also showing as connected in my AT&T “smart home manager” app. I am thinking, ideally that should not happen as the APs are connected through switch and not directly.

4. I also lost connection to one of my previously connected device (pool management app).

 Kindly advise.