Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

[eeeenz24]

Hello,
​My Ruckus ICX 7150-C12P switch is stuck in a boot loop (blinking orange to green every 10–15 minutes) and dropping my internet connection completely.
​I have performed over 10 manual factory pin-resets, but the issue persists.
​Please send a technician or assist me with an RMA replacement for this defective unit as soon as possible.
​Thank you,
Inna Louise Relloso

[Typo87]

Wait, how is this possible. We started having the same issue 2 nights ago. lennar home, 7150 in the basement, yellow light and dropping internet. I was here reading this post for ideas when I realized these are posts from the last day or two, also lennar people, with the exact same problem. I figured my Ruckus switch was just starting to fail. How can we all be having the same problem on the same day? We all suddenly need an RMA hardware replacement at exactly the same time? There has to be an explanation for this.

[eeeenz24]

Huh interesting

[Imran_ruckus]

Hi  @eeeenz24 

Please see the Important Announcement Below.

Important Announcement! As a part of our Community Platform Migration the community will be temporarily placed into read-only mode from Monday, August 10 through Monday, August 17 (and only during this time period), For any Lennar RUCKUS devices related issues please email us at [email protected] for assistance. You can also continue reviewing the Lennar Knowledge Base and the Lennar Support board during this period.

Thank you!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mfalam84]

This seems like an issue resulting from some software update. Ruckus really needs to prioritize it and share a fix ASAP.

[DavidCh]

Hello @mfalam84 

We have been investigating the posisble reason for multiple home owners reporting similar issues, everything points to recent power outages reported by many of the home owners. 

Why is the device softwre affected?

Your ICX7150C12 switch should run software version 08.0.95g (UFI) if the device has an older version or Non (UFI) a power outage can cause the switch to boot from a different memory partition and make it work in "Router" mode this would block the switch forwaring you need for the setup to work correctly and may cause the device to reboot again after a few minutes, in a loop.

For this reason we recomend to make sure the recomended software is installed.

Here is a guide for you to follow to fix the software version issue:

Here are some steps to access the ICX7150 switch command line interface:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

Upgrade guide: How to upgrade RUCKUS ICX-7150-C12P from Non-Unified Forwarding Image (UFI) to a stable UFI version

Hope this helps resolve the issue.

Best regards,

David Chavarria, Technical Support Manager