Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

[eeeenz24]

Hello,
​My Ruckus ICX 7150-C12P switch is stuck in a boot loop (blinking orange to green every 10–15 minutes) and dropping my internet connection completely.
​I have performed over 10 manual factory pin-resets, but the issue persists.
​Please send a technician or assist me with an RMA replacement for this defective unit as soon as possible.
​Thank you,
Inna Louise Relloso

[JASPER84]

This appears to be a BIGGER issue than any one home setup. Several people are experiencing the same issue and seeking assistance to remedy. Clearly, the factory reset we're being asked to perform is not helpful. Hopefully we'll see some useful guidance and support soon. Please help us out quickly, Ruckus Team. Thanks!

[Sgatjens]

Hello @JASPER84 
 

Thank you for contacting RUCKUS Lennar Home Community. 

Hope you are doing well 

As this case is raised by @eeeenz24 

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly. Please raise a new post with the above description on RUCKUS Lennar Support 

Thank you again for your understanding. 

Best regards, 

[NorthJa]

I have the same issue has anyone actually have recommendations on fixing this? “Resetting 40” times seems outrageous.

[JASPER84]

Seriously, looks like we're all having the same issue and no one I've seen has had success with following the reset instructions.