NO-Power-on-Access-Points-or ring-ICX-7150-C12P

[MJMilner]

My father-in-law has a Ruckus ICX7150-C12P that was part of his new Lennar build in 2019.  He has 3 R510 WAPS and a Ring Elite Doorbell – all operating by POE from the Ruckus.  For over a year, there has been no POE functionality.  The WAPS and the doorbell are unable to function due to their inability to receive POE from the Ruckus. We believe the POE stopped working after a power outage at the home.

This past week, I started to do some troubleshooting, in an effort to resolve his problem with the Ruckus, and I came across this community.  I’ll telnetted into the Ruckus and printed out screens that appear relevant, based upon reading through the community.  I thought I had the Lennar boot to Router vs Switch, but that theory was dismissed after learning the system was booted in the “switch” partition all along (see screenshots below).  I tried to power the system down; used the reset button; unplugged and replugged  cables; etc.  The System and Power lights are green;    

I cannot figure out why the system no longer is providing POE.  I did run power over the ethernet cable to each device and confirmed the devices were each receiving power, just not from the Ruckus.  I am now lost.  I am starting to think the unit is just broken.  Any help is greatly appreciated.

Here are excerpts from CLI Session

telnet@ICX7150-C12 Switch>show version

  Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserv                                                                             ed.

    UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a

      (24723488 bytes) from Primary SPS08061a.bin

        SW: Version 08.0.61aT211

      Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110                                                                             )       Compiled on Sun Jun 25 09:25:15 2017

  HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

      Serial  #:FEK3236N06K

      Current License: 2X1G

      P-ASIC  0: type B160, rev 11  Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1  system uptime is 47 second(s)

--More--, next page: Space, next line: Return key, quit: Control-c^C

telnet@ICX7150-C12 Switch>enable

No password has been assigned yet...

telnet@ICX7150-C12 Switch#conf t

telnet@ICX7150-C12 Switch(config)#

telnet@ICX7150-C12 Switch(config)#no logging console

telnet@ICX7150-C12 Switch(config)#enable

telnet@ICX7150-C12 Switch#show version

  Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserv                                                                             ed.

    UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a

      (24723488 bytes) from Primary SPS08061a.bin

        SW: Version 08.0.61aT211

      Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110                                                                            

       Compiled on Sun Jun 25 09:25:15 2017

  HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

      Serial  #:FEK3236N06K

      Current License: 2X1G

      P-ASIC  0: type B160, rev 11  Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1  system uptime is 9 minute(s) 15 second(s)

The system started at 00:02:02 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12 Switch#show flash

Stack unit 1:

  Compressed Pri Code size = 24723488, Version:08.0.61aT211 (SPS08061a.bin)

  Compressed Sec Code size = 24723488, Version:08.0.61aT211 (SPS08061a.bin)

  Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225

  Code Flash Free Space = 1311514624

telnet@ICX7150-C12 Switch#show inline power

Power Capacity:         Total is 124000 mWatts. Current Free is 31600 mWatts.

Power Allocations:      Requests Honored 6 times

Port   Admin   Oper    ---Power(mWatts)---  PD Type  PD Class  Pri  Fault/

        State   State   Consumed  Allocated                          Error

--------------------------------------------------------------------------

  1/1/1 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/2 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/3 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/4 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/5 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/6 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/7 Off     Off            0          0  n/a      n/a         3  n/a

  1/1/8 Off     Off            0          0  n/a      n/a         3  n/a

  1/1/9 Off     Off            0          0  n/a      n/a         3  n/a

1/1/10 Off     Off            0          0  n/a      n/a         3  n/a

1/1/11 Off     Off            0          0  n/a      n/a         3  n/a

1/1/12 Off     Off            0          0  n/a      n/a         3  n/a

--------------------------------------------------------------------------

Total                         0      92400

telnet@ICX7150-C12 Switch#show interface brief

Port       Link    State   Dupl Speed Trunk Tag Pvid Pri MAC             Name

1/1/1      Down    None    None None  None  No  1    0   78a6.e12e.cef0                                                                                     

1/1/2      Down    None    None None  None  No  1    0   78a6.e12e.cef1                                                                                     

1/1/3      Down    None    None None  None  No  1    0   78a6.e12e.cef2                                                                                     

1/1/4      Down    None    None None  None  No  1    0   78a6.e12e.cef3                                                                                     

1/1/5      Down    None    None None  None  No  1    0   78a6.e12e.cef4                                                                                     

1/1/6      Down    None    None None  None  No  1    0   78a6.e12e.cef5                                                                                     

1/1/7      Down    None    None None  None  No  1    0   78a6.e12e.cef6                                                                                     

1/1/8      Down    None    None None  None  No  1    0   78a6.e12e.cef7                                                                                     

1/1/9      Down    None    None None  None  No  1    0   78a6.e12e.cef8                                                                                     

1/1/10     Up      Forward Full 1G    None  No  1    0   78a6.e12e.cef9                                                                                     

1/1/11     Up      Forward Full 1G    None  No  1    0   78a6.e12e.cefa                                                                                     

1/1/12     Up      Forward Full 100M  None  No  1    0   78a6.e12e.cefb                                                                                     

1/2/1      Down    None    None None  None  No  1    0   78a6.e12e.cefd                                                                                     

1/2/2      Down    None    None None  None  No  1    0   78a6.e12e.cefe                                                                                     

1/3/1      Down    None    None None  None  No  1    0   78a6.e12e.ceff                                                                                     

1/3/2      Down    None    None None  None  No  1    0   78a6.e12e.cf00                                                                                     

mgmt1      Down    None    None None  None  No  None 0   78a6.e12e.cef0                         

telnet@ICX7150-C12 Switch#

telnet@ICX7150-C12 Switch#show inline power

Power Capacity:         Total is 124000 mWatts. Current Free is 31600 mWatts.

Power Allocations:      Requests Honored 6 times

Port   Admin   Oper    ---Power(mWatts)---  PD Type  PD Class  Pri  Fault/

        State   State   Consumed  Allocated                          Error

--------------------------------------------------------------------------

  1/1/1 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/2 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/3 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/4 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/5 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/6 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/7 Off     Off            0          0  n/a      n/a         3  n/a

  1/1/8 Off     Off            0          0  n/a      n/a         3  n/a

  1/1/9 Off     Off            0          0  n/a      n/a         3  n/a

1/1/10 Off     Off            0          0  n/a      n/a         3  n/a

1/1/11 Off     Off            0          0  n/a      n/a         3  n/a

1/1/12 Off     Off            0          0  n/a      n/a         3  n/a

--------------------------------------------------------------------------

Total                         0      92400

--More--, next page: Space, next line: Return key, quit: Control-c^C

telnet@ICX7150-C12 Switch#

telnet@ICX7150-C12 Switch#enable

Incomplete command.

telnet@ICX7150-C12 Switch#configure terminal

telnet@ICX7150-C12 Switch(config)#interface ethernet 1/1/7 to 1/1/12

telnet@ICX7150-C12 Switch(config-mif-1/1/7-1/1/12)#inline power

telnet@ICX7150-C12 Switch(config-mif-1/1/7-1/1/12)#show inline power

Power Capacity:         Total is 124000 mWatts. Current Free is 1600 mWatts.

Power Allocations:      Requests Honored 7 times

Port   Admin   Oper    ---Power(mWatts)---  PD Type  PD Class  Pri  Fault/

        State   State   Consumed  Allocated                          Error

--------------------------------------------------------------------------

  1/1/1 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/2 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/3 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/4 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/5 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/6 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/7 On      Off            0      30000  n/a      n/a         3  n/a

  1/1/8 On      Denied         0          0  n/a      n/a         3  n/a

  1/1/9 On      Denied         0          0  n/a      n/a         3  n/a

1/1/10 On      Non-PD         0          0  n/a      n/a         3  n/a

1/1/11 On      Non-PD         0          0  n/a      n/a         3  n/a

1/1/12 On      Non-PD         0          0  n/a      n/a         3  n/a

--------------------------------------------------------------------------

Total                         0     122400

[Sgatjens]

Hello @MJMilner 

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!

Thank you for the information you shared.

Can you please share the following output:

#show inline power detail

Kind regards,

Sofia Gätjens

Technical Support Engineer | L2 TAC Wired

[MJMilner]

•  
•  
• telnet@ICX7150-C12 Switch>show inline power detail
• Power Supply Data On unit 1:
• ++++++++++++++++++
•  
• Power Supply Data:
• ++++++++++++++++++
•  
• Power Supply #1:
•         Max Curr:       2.3 Amps
•         Voltage:        54.0 Volts
•         Capacity:       124 Watts
•         PoePower:       124 Watts
•  
• POE Details Info. On Unit 1 :
•  
• General PoE Data:
• +++++++++++++++++
•  
• Firmware
• Version
• ----------------
• 01.8.7 Build 021
•  
• Hardware
• Version
• ----------------
• V2R2
•  
•  
•  
• Cumulative Port State Data:
• +++++++++++++++++++++++++++
•  
• #Ports    #Ports     #Ports   #Ports    #Ports       #Ports     #Ports
• Admin-On  Admin-Off  Oper-On  Oper-Off  Off-Denied   Off-No-PD  Off-Fault
• -------------------------------------------------------------------------
• 6         6          0        12        0            0          0
•  

Cumulative Port Power Data:

+++++++++++++++++++++++++++

#Ports  #Ports  #Ports        Power       Power

Pri: 1  Pri: 2  Pri: 3  Consumption  Allocation

-----------------------------------------------

0       0       6           0.000 W    92.400 W

telnet@ICX7150-C12 Switch>show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 31600 mWatts.

Power Allocations: Requests Honored 6 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On Off 0 15400 n/a n/a 3 n/a
1/1/2 On Off 0 15400 n/a n/a 3 n/a
1/1/3 On Off 0 15400 n/a n/a 3 n/a
1/1/4 On Off 0 15400 n/a n/a 3 n/a
1/1/5 On Off 0 15400 n/a n/a 3 n/ a
1/1/6 On Off 0 15400 n/a n/a 3 n/a
1/1/7 Off Off 0 0 n/a n/a 3 n/a
1/1/8 Off Off 0 0 n/a n/a 3 n/a
1/1/9 Off Off 0 0 n/a n/a 3 n/a
1/1/10 Off Off 0 0 n/a n/a 3 n/a
1/1/11 Off Off 0 0 n/a n/a 3 n/a
1/1/12 Off Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 0 92400

[Imran_ruckus]

Hi @MJMilner 

Greetings!!!

Thank you for your recent correspondence and for sharing the information regarding your RUCKUS ICX-7150-C12P Switch. 

Based on the command output provided, it appears that your switch is currently operating on an outdated non-UFI version, which may be contributing to the issues you are experiencing.

We recommend upgrading your switch to the latest recommended version to resolve these issues. For detailed instructions on how to perform the upgrade, please consult the RUCKUS Lennar Knowledge Base self-help article accessible via the following link: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-71...

Should you require any assistance or encounter any challenges during the upgrade process, please do not hesitate to reach out. 

Your patience and cooperation throughout this process are greatly appreciated.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[MJMilner · Accepted solution]

I recruited my brother-in-law to assist with the latest tip, and the update was successfully performed.  POE is now working!!  Thanks again!