NO-Power-on-Access-Points-or ring-ICX-7150-C12P

[MJMilner]

My father-in-law has a Ruckus ICX7150-C12P that was part of his new Lennar build in 2019.  He has 3 R510 WAPS and a Ring Elite Doorbell – all operating by POE from the Ruckus.  For over a year, there has been no POE functionality.  The WAPS and the doorbell are unable to function due to their inability to receive POE from the Ruckus. We believe the POE stopped working after a power outage at the home.

This past week, I started to do some troubleshooting, in an effort to resolve his problem with the Ruckus, and I came across this community.  I’ll telnetted into the Ruckus and printed out screens that appear relevant, based upon reading through the community.  I thought I had the Lennar boot to Router vs Switch, but that theory was dismissed after learning the system was booted in the “switch” partition all along (see screenshots below).  I tried to power the system down; used the reset button; unplugged and replugged  cables; etc.  The System and Power lights are green;    

I cannot figure out why the system no longer is providing POE.  I did run power over the ethernet cable to each device and confirmed the devices were each receiving power, just not from the Ruckus.  I am now lost.  I am starting to think the unit is just broken.  Any help is greatly appreciated.

Here are excerpts from CLI Session

telnet@ICX7150-C12 Switch>show version

  Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserv                                                                             ed.

    UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a

      (24723488 bytes) from Primary SPS08061a.bin

        SW: Version 08.0.61aT211

      Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110                                                                             )       Compiled on Sun Jun 25 09:25:15 2017

  HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

      Serial  #:FEK3236N06K

      Current License: 2X1G

      P-ASIC  0: type B160, rev 11  Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1  system uptime is 47 second(s)

--More--, next page: Space, next line: Return key, quit: Control-c^C

telnet@ICX7150-C12 Switch>enable

No password has been assigned yet...

telnet@ICX7150-C12 Switch#conf t

telnet@ICX7150-C12 Switch(config)#

telnet@ICX7150-C12 Switch(config)#no logging console

telnet@ICX7150-C12 Switch(config)#enable

telnet@ICX7150-C12 Switch#show version

  Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserv                                                                             ed.

    UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a

      (24723488 bytes) from Primary SPS08061a.bin

        SW: Version 08.0.61aT211

      Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110                                                                            

       Compiled on Sun Jun 25 09:25:15 2017

  HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

      Serial  #:FEK3236N06K

      Current License: 2X1G

      P-ASIC  0: type B160, rev 11  Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1  system uptime is 9 minute(s) 15 second(s)

The system started at 00:02:02 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12 Switch#show flash

Stack unit 1:

  Compressed Pri Code size = 24723488, Version:08.0.61aT211 (SPS08061a.bin)

  Compressed Sec Code size = 24723488, Version:08.0.61aT211 (SPS08061a.bin)

  Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225

  Code Flash Free Space = 1311514624

telnet@ICX7150-C12 Switch#show inline power

Power Capacity:         Total is 124000 mWatts. Current Free is 31600 mWatts.

Power Allocations:      Requests Honored 6 times

Port   Admin   Oper    ---Power(mWatts)---  PD Type  PD Class  Pri  Fault/

        State   State   Consumed  Allocated                          Error

--------------------------------------------------------------------------

  1/1/1 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/2 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/3 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/4 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/5 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/6 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/7 Off     Off            0          0  n/a      n/a         3  n/a

  1/1/8 Off     Off            0          0  n/a      n/a         3  n/a

  1/1/9 Off     Off            0          0  n/a      n/a         3  n/a

1/1/10 Off     Off            0          0  n/a      n/a         3  n/a

1/1/11 Off     Off            0          0  n/a      n/a         3  n/a

1/1/12 Off     Off            0          0  n/a      n/a         3  n/a

--------------------------------------------------------------------------

Total                         0      92400

telnet@ICX7150-C12 Switch#show interface brief

Port       Link    State   Dupl Speed Trunk Tag Pvid Pri MAC             Name

1/1/1      Down    None    None None  None  No  1    0   78a6.e12e.cef0                                                                                     

1/1/2      Down    None    None None  None  No  1    0   78a6.e12e.cef1                                                                                     

1/1/3      Down    None    None None  None  No  1    0   78a6.e12e.cef2                                                                                     

1/1/4      Down    None    None None  None  No  1    0   78a6.e12e.cef3                                                                                     

1/1/5      Down    None    None None  None  No  1    0   78a6.e12e.cef4                                                                                     

1/1/6      Down    None    None None  None  No  1    0   78a6.e12e.cef5                                                                                     

1/1/7      Down    None    None None  None  No  1    0   78a6.e12e.cef6                                                                                     

1/1/8      Down    None    None None  None  No  1    0   78a6.e12e.cef7                                                                                     

1/1/9      Down    None    None None  None  No  1    0   78a6.e12e.cef8                                                                                     

1/1/10     Up      Forward Full 1G    None  No  1    0   78a6.e12e.cef9                                                                                     

1/1/11     Up      Forward Full 1G    None  No  1    0   78a6.e12e.cefa                                                                                     

1/1/12     Up      Forward Full 100M  None  No  1    0   78a6.e12e.cefb                                                                                     

1/2/1      Down    None    None None  None  No  1    0   78a6.e12e.cefd                                                                                     

1/2/2      Down    None    None None  None  No  1    0   78a6.e12e.cefe                                                                                     

1/3/1      Down    None    None None  None  No  1    0   78a6.e12e.ceff                                                                                     

1/3/2      Down    None    None None  None  No  1    0   78a6.e12e.cf00                                                                                     

mgmt1      Down    None    None None  None  No  None 0   78a6.e12e.cef0                         

telnet@ICX7150-C12 Switch#

telnet@ICX7150-C12 Switch#show inline power

Power Capacity:         Total is 124000 mWatts. Current Free is 31600 mWatts.

Power Allocations:      Requests Honored 6 times

Port   Admin   Oper    ---Power(mWatts)---  PD Type  PD Class  Pri  Fault/

        State   State   Consumed  Allocated                          Error

--------------------------------------------------------------------------

  1/1/1 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/2 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/3 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/4 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/5 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/6 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/7 Off     Off            0          0  n/a      n/a         3  n/a

  1/1/8 Off     Off            0          0  n/a      n/a         3  n/a

  1/1/9 Off     Off            0          0  n/a      n/a         3  n/a

1/1/10 Off     Off            0          0  n/a      n/a         3  n/a

1/1/11 Off     Off            0          0  n/a      n/a         3  n/a

1/1/12 Off     Off            0          0  n/a      n/a         3  n/a

--------------------------------------------------------------------------

Total                         0      92400

--More--, next page: Space, next line: Return key, quit: Control-c^C

telnet@ICX7150-C12 Switch#

telnet@ICX7150-C12 Switch#enable

Incomplete command.

telnet@ICX7150-C12 Switch#configure terminal

telnet@ICX7150-C12 Switch(config)#interface ethernet 1/1/7 to 1/1/12

telnet@ICX7150-C12 Switch(config-mif-1/1/7-1/1/12)#inline power

telnet@ICX7150-C12 Switch(config-mif-1/1/7-1/1/12)#show inline power

Power Capacity:         Total is 124000 mWatts. Current Free is 1600 mWatts.

Power Allocations:      Requests Honored 7 times

Port   Admin   Oper    ---Power(mWatts)---  PD Type  PD Class  Pri  Fault/

        State   State   Consumed  Allocated                          Error

--------------------------------------------------------------------------

  1/1/1 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/2 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/3 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/4 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/5 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/6 On      Off            0      15400  n/a      n/a         3  n/a

  1/1/7 On      Off            0      30000  n/a      n/a         3  n/a

  1/1/8 On      Denied         0          0  n/a      n/a         3  n/a

  1/1/9 On      Denied         0          0  n/a      n/a         3  n/a

1/1/10 On      Non-PD         0          0  n/a      n/a         3  n/a

1/1/11 On      Non-PD         0          0  n/a      n/a         3  n/a

1/1/12 On      Non-PD         0          0  n/a      n/a         3  n/a

--------------------------------------------------------------------------

Total                         0     122400

[Imran_ruckus]

Hello @MJMilner 

Thank you for your response.

It's great to hear that your switch has been successfully upgraded.

We appreciate your time and patience throughout this process.

Thank you once again for reaching out to RUCKUS Lennar Home Community. Please don't hesitate to contact us if you have any further questions or concerns.

Have a wonderful day ahead!

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @MJMilner 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @MJMilner 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @MJMilner 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @MJMilner 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community