My two, R510 APs have stopped working

[GregR]

I have two, R510 APs connected to my Ruckus switch in my Lennar home. Yesterday they both stopped working, no LEDs lit  up on the AP fronts at all. I have not had any power failures recently, the APs just stopped working. My ISP’s modem and router are fine and I have internet access through them. I tried power cycling the switch but nothing.

is this a hardware problem with the APs or a firmware issue with the switch?

[Jayavidhya]

Hi @GregR 

Greetings of the day,

Thanks for your response,

Please share the image of the switch showing the LED status and the cable connections as mentioned below.

Here is where you can upload the image/photo :

you can also drag it to the chat.

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[GregR]

 

[Jayavidhya]

Hi @GregR 

Greetings of the day,

Thanks for the information,

To solve this issue please try to perform the physical factory reset of the Access Points by following the below steps.

IMPORTANT NOTE: As you have two Access Points (APs)  in your house, please make sure you only keep one of the AP ON and reset the same. Please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of one of the Access Point and leave the other one in the connected state.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[GregR]

Hello,

Both R510 APs are ceiling mounted so I have no idea which one I would be disconnecting at the switch.