My rukus wireless is not working

[sumeshp]

My rukus wireless is not working for past couple of weeks and would need urgent help

[Vásquez_Fer]

Hi @sumeshp  

Can you tell us what is happening and details as if this happened after power outage ? 

Best Regards 

Fernando Vasquez

[sumeshp]

I am not sure about that. The wireless is spotty and disconnecting very frequently. also, the wifi is not working or very very slow. My internet provider did a speed test and confirmed everything is fine from their end. I am also able to connect to ATT directly and don't see any issues. Looks like rukus device is not working now

[Vásquez_Fer]

Hi @sumeshp 

I believe this happened after a power outage , can you login in your local Router  copy and paste these ips in the URL 192.168.1.254 or 192.168.0.254

That would be redirect you on your local Router ATT and check the device list on the Router.

There should be a device that is called Switch-Router ICX-7150 or something like that.

Could you please confirm this in order to confirm that the switch was not misconfigured

Also you can shared a screenshot here to help you. 

Best regards 

Fernando Vasquez  

[Yarenis]

Hi @ sumeshp

Seems the issue may be that the Ruckus ICX7150 switch may be running in routing code, this will cause low Connectivity in your Unleashed network, this is why your ISP direct connection will not be affected, so please follow up the next guides also available in this community.

1:How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

RICXI|RCNA|CCNA