My ruckus is not working since 3 months now after a thunderstorm..

[Jiten4Ruckus]

Hi team,

My ruckus is not working since 3 months after a thunderstorm hit our area.

I am trying to connect with Ruckus support but it was in vein. 

Also we are not able to log into our Ruckus router since we lost or forgot the password and reset password is also not setup correctly. 

Can someone please get in touch with us to sort this one out?

email ID: Jitendrasinghbpardeshi@gmail.com

Thank you,

Jiten

[Jayavidhya]

Hi @Jiten4Ruckus 

Greetings of the day,

Please follow the below steps for detailed understanding of the issue.

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites,  make sure you have no issues.

2. Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS SWITCH LED LIGHTS

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

3. Are the Access Points R510 powering up? 

4. Are you having any connectivity issues like webpage not loading or slow connectivity

Also please find the default credentials for the RUCKUS switch.

Usernames:           Passwords:

admin                    sp-admin

super                     Lennar

                               lennar

                               ruckus

                               Ruckus!

                               Ruckus1

                               admin

                               password

Best regards,

Jayavidhya

Lennar Home Community

[Jiten4Ruckus]

Hello Team,

I am able to log in to unleashed now but one of the Ruckus is still shown as offline.

I tried to reboot it but it was not helpful. Can you help me to reboot it?

Model: r510

Serial # 171902000860

MAC # 1c:3a:60:37:bd:a0

[Jiten4Ruckus]

[Jayavidhya]

Hi @Jiten4Ruckus 

Please provide the below details for further troubleshooting steps.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on using below guide.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Also please let us know the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

PWR:

2.4g:

5G:

Best regards,

Jayavidhya

Lennar Home Community