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My Switch rebooted after power outage and will not resend power to my AP’s

GlennJ
New Contributor II

I have a ruckus switch ICX 7150-C12P. The power went out and rebooted it. I am now left with the switch having a lit up amber light on syst and a green on power. I have tried repowering the modem and the switch itself. I have also reseated all cat 5 cables to and from the switch and the AP’s. The AP’s currently have no power since the switch is POE. Does anyone have a solution to get the switch to resend out internet signal to the AP’s? Thanks a ton! 

1 ACCEPTED SOLUTION

Hi @GlennJ

Based on your troubleshooting you have done, since the ICX 7150-12P is no responding even to the console connection, this unit must be RMA (return merchandise authorization) means replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

Chat:

https://support.ruckuswireless.com/contact-us

Note: Please mark the post as ACCEPTED SOLUTIONS

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22 REPLIES 22

GlennJ
New Contributor II

A few problems regarding this process. There is no page when clicking to try and download Putty? When trying to download Mobaxterm which version do you need and how to you properly install that on a Mac? No instructions given? thanks. 

Hi @GlennJ

The MAC computer does not require the Putty or Mobaxter APP, because you can gain access via console directly from the Terminal application, the guide that we have shared about the console access have a field for MAC users, let add the guide back.

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video)

https://www.youtube.com/watch?v=YXR4xhkw3q8

 

GlennJ
New Contributor II

Okay I am connected with the cable to the console and have downloaded the requires software for the terminal to access the console and when entering this prompt ls /dev/cu.* Nothing is happening it keeps jumping to the next line? 

GlennJ
New Contributor II

none of the required programs are downloading to Mac. Putty does not download and neither of the moba’s work either? 

GlennJ
New Contributor II

Im trying to do these steps with a Mac and no software on here in compatible. Can someone point me in the correct direction. Thank you.