Ruckus AP and Ruckus Switch no light

[zebra1831]

Hello
Ruckus APs have no light.  The switch also have no light.
I followed instructions here - https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Lennar-home-slow-wifi/m-p/48... and couldn't find Ruckus in the IP scanner.

I also followed instructions here and I don't have any lights on my Ruckus switch.
https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/RUCKUS-R510-not-getting-pow...
 
Please help

[Vásquez_Fer]

Hi @zebra1831 

Hope you are doing well! 

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on? 

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

2-Make sure it is plugged into a well-known outlet/power source to discard any issue with the power outlet.

Once you confirm this let us know you can also send us a photo/picture 

Best Regards 

Fernando Vasquez

[zebra1831]

There is no light as you can see in the attached screenshot. I confirmed that the power outlet is healthy 

[Vásquez_Fer]

Hi @zebra1831 

Hope you are doing well ! 

Thanks the unit seems to be totally dead based on the troubleshooting done. 

This unit Should be RMA  ( return merchandise authorization ) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best Regards 

Fernando Vasquez