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My Smart home system is not working such as no doorbell

Ariel2023
New Contributor III

My Smart home system is not working such as no doorbell (ring) but Ruckus unit has green lights. I need help please. thank you

1 ACCEPTED SOLUTION

Ariel2023
New Contributor III

Hi Jayavidhya,

My daughter Dar, was able to follow the step you told is to do byt what is next? We are also unable to upload the pictures of what we did…"in line power detail"

 

View solution in original post

26 REPLIES 26

Jayavidhya
Moderator
Moderator

Hi @Ariel2023 

 

Greetings of the day,

 

Please share the image of the switch and the access points showing the LED status and the cable connections.

 

Here is where you can upload the image/photo :

 

you can also drag it to the chat

 

Also please let us know how many access points are connected to the switch.

 

Please let us know if you have any queries in this regard.

 

 

Best regards,

Jayavidhya

Lennar Home Community

Ariel2023
New Contributor III

1 access point. 9 can’t upload an image, it says i have No permission 

Ariel2023
New Contributor III

Ariel2023_1-1692400821166.jpeg

 

Ariel2023
New Contributor III

Ariel2023_2-1692400857030.jpeg