My Ruckus ICX750-C12P-2X1G stopped working

[feverdalet]

Rucks is only showing up an amber light when connected to power and then goes dark. I have read similar post with same issue, and it seems that RMA is needed. Please let me know what else you need to get a replacement approved. 

[Imran_ruckus · Accepted solution]

Hi @feverdalet 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @feverdalet 

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[feverdalet]

https://drive.google.com/file/d/1tsXPM466hltjl24vkGmTyEKgKF_dWAay/view?usp=drive_link

Video uploaded with evidence details

[Imran_ruckus · Accepted solution]

Hi @feverdalet 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[feverdalet]

Thank you. After reached out via chat ... is asking for below

Please enter a valid serial number for the RMA

[Imran_ruckus · Accepted solution]

Hi @feverdalet 

Thank you for your prompt response and the provided update.

Regarding the RUCKUS ICX-7150-C12P Switch Serial Number, kindly note that it can be located on the sticker affixed to the back side of the device. For further clarification, please refer to the attached screenshot.

Should you have any further inquiries or require additional assistance, please do not hesitate to reach out.

Thank you once again for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community