My ICX-7150 C12P switch is dead. No lights

[davidswilson]

My ICX-7150 C12P switch is dead. No lights.

Hello Support Team,I own a Ruckus ICX 7150-C12P and a WAP through Lennar. My switch is not powering on at all. When I plug it in, the amber light flashes briefly, then the unit shuts off completely, and no lights remain on. There have been no power

Remove power from the switch.
Press and hold the reset button while applying power to the switch.
Release the reset button after all of the system LEDs are not turning on

SN:- ***********

Product Name: 12-PRT POE+ COMP 2X1G SFP+

Product Family: ICX Switches    Product Code Part: C12P

Warranty Expires: January 15, 2031

Edit: some information removed for security reasons - admin

[Imran_ruckus]

Hi @davidswilson 

Thank you for your response and the update.

The green LEDs on the PWR and SYST indicators represent normal device behavior.

Please proceed with connecting your devices and check if you are able to access the internet.

For detailed guidance on device connectivity and configuration, kindly refer to the RUCKUS Lennar Knowledge Base article below:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

If you need any assistance while following the steps, please feel free to reach out.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[davidswilson]

in all the 12 slots am getting yellow light .? internet is not connecting 

[davidswilson]

i am seeing the yellow lights but its not connecting 

[davidswilson]

After Factory Reset, I am seeing yellow lights in the 12 slots

The internet is not connecting...?

[Imran_ruckus]

Hi @davidswilson 

Thank you for the response and the update.

Could you please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support