Lost all connection

[oyaylaci]

I had Xfinity router connected to Lennar wifi/Ruckus, but my Ring doorbell and Schlage wasn't connected to the wifi. So as recommended, I tried to turn off 5g on my unleashed app, and not still ring and keypad are not working and I lost all connection to Ruckus. I can't even log in to Unleashed app anymore, it says IP address can't be found and I also can't connect with unleashed.ruckuswireless.com. AP has two solid green lights. How do I fix this??

[oyaylaci]

Did all of it and still nothing. Nothing changed in terms of AP lights either.

[Imran_ruckus]

Hi @oyaylaci 

Thank you for your response and update.

You may need to factory reset the Access Points, please perform a factory reset on the Access Points and reconfigure them with a new Wi-Fi Network/SSID.

You can find detailed instructions for the factory reset process in the following RUCKUS Lennar Knowledge Base article:

Factory Reset Process of the RUCKUS R510 Access Points

If you need any assistance during the process, please let me know.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[oyaylaci]

There is no way I'll be able to do it myself. I can't even reach the AP. I don't mind paying for a tech. Do you have any agreements with technicians that can come and fix this?

[Imran_ruckus]

Hi @oyaylaci 

Thank you for your response, and I apologize for any inconvenience.

As of November 2022, RUCKUS support for Lennar Homes customers is exclusively handled through this community forum. We no longer offer support via phone, email, or remote sessions. Additionally, RUCKUS does not provide on-site technician support for Lennar Homes. Our assistance is provided on a best-effort basis through this forum.

To reset your Access Point disconnect other AP keep only ONE connected to the Switch port, please press the reset button of that ONE Access Point located on the rear side of the device and follow the article. If you encounter any difficulties with this process or if further issues arise, we recommend seeking assistance from an external technician.

Please let me know if you have any questions or need further clarification.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[oyaylaci]