Login information not working.

[ankitpat86]

I'm trying to log in on my unleased app on my iphone and it is not working or allowing me to log in through the phone. I checked and tried to reset my PW and its still telling me I'm giving the wrong answer to the security question. 

[kbitting]

I am trying the same thing and my unleashed app tells me I'm not connected to unleashed network..

[Jayavidhya]

Hi @kbitting

Please follow the below guide for better understanding of the unleashed app.

Here is a short video how to enable password recovery  : 

https://www.youtube.com/watch?v=b-x1yubIXkY

If you need a factory reset and re-configured from 0 

https://www.youtube.com/watch?v=vFD_ByQWGH0&t=29s

Reset process minute : 2:36 

https://www.youtube.com/watch?v=j8I5aVwMNMg&t=230s

Mobile APP 

https://www.youtube.com/watch?v=L_oAReVK1qo

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Best regards,

Jayavidhya

Lennar Home Community

[ankitpat86]

Hi,

So the links are great. The problem is that they are asking me to answer my security question which I did but it is still telling me that the answer is incorrect when I know it isnt. What do I do because I want to rename the network and change the PW. 

Can someone give me a call?

[lll04]

This was not helpful. I am on my ruckus network but the app nor the browser admin link is recognizing that I am on the network.